In airports today, the congestion struggle is real. As these complex transportation hubs become more and more congested with passengers, cargo, and aircraft in transit, the effects are felt by everyone. Many of these ramifications can’t simply be fixed by implementing congestion pricing.

Earlier this year, the San Francisco International Airport (SFO) launched a new and innovative interactive map system that creates location awareness throughout the airport. The interactive maps help travelers navigate to points of interest (POI) within their large and complex facility including terminals, gates, security checkpoints, lounges, shops, restaurants, amenities, ground transportation and more.

Being part of a rapidly growing tech company means I spend a lot of time traveling – more so because our head office is in Toronto and I'm based in Europe. And while a career involving lots of travel may sound ideal, airlines and airports are anything but fun. So when I read that Westfield had recently brought together industry thought leaders and innovators in an effort to streamline the traveler experience, I thought I'd put together a list of my own ideas for improving the whole airport experience.